yestaya Casino Privacy Policy

1 Introduction

1.1 This Privacy Policy ("Policy") describes how yestaya Casino ("yestaya," "we," "us," "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," "Member") who access or use the yestaya Casino platform at yestaya.one.

1.2 yestaya Casino is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner, consistent with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

1.3 By registering for a yestaya Casino account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.

1.4 This Policy applies to all personal data collected through the yestaya.one website, any associated mobile-optimized interfaces, customer support channels, and any other means by which you interact with yestaya Casino.

2 Data We Collect

2.1 Registration Data. When you create a yestaya Casino account, we collect: full name, date of birth, gender, nationality, residential address (including city, province, and postal code), email address, and mobile number. This information is required to verify your identity and comply with PAGCOR licensing requirements.

2.2 Identity Verification Documents. To comply with anti-money laundering (AML) regulations and PAGCOR requirements, we may collect copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), proof of address, and source of funds documentation.

2.3 Financial Data. We collect information about your deposits, withdrawals, and transaction history on the Platform. We also collect payment method details (e.g., GCash account number, bank account details for BPI, BDO, or Metrobank) to process transactions. Full payment credentials are handled by our payment processors and are not stored on yestaya Casino servers.

2.4 Gaming Activity Data. We collect records of your gaming activity on the Platform, including games played, wagers placed, winnings, session duration, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory compliance.

2.5 Technical Data. We automatically collect certain technical information when you access the Platform, including: IP address, device type and operating system, browser type and version, referring URLs, pages visited, and session timestamps. This data is collected via cookies and similar tracking technologies.

2.6 Communications Data. We retain records of communications between you and yestaya Casino, including live chat transcripts, email correspondence, and support ticket history. This data is used to resolve disputes and improve our customer service.

2.7 Voluntary Information. You may voluntarily provide additional information, such as preferences, feedback, or survey responses. Providing this information is optional and will not affect your access to yestaya Casino services.

3 How We Use Your Data

yestaya Casino uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your yestaya Casino account, including processing deposits and withdrawals;
• Identity Verification: To verify your identity, age (21+), and eligibility to use our services in compliance with PAGCOR regulations;
• Service Delivery: To provide you with access to games, promotions, bonuses, and customer support;
• Regulatory Compliance: To comply with our obligations under PAGCOR licensing conditions, Philippine AML laws, and the Data Privacy Act;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to enforce self-exclusion requests;
• Marketing Communications: To send you promotional offers, newsletters, and updates about yestaya Casino, subject to your marketing preferences;
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the yestaya Casino platform;
• Dispute Resolution: To investigate and resolve complaints, disputes, and legal claims.

4 Legal Basis for Processing

4.1 yestaya Casino processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications;
• Contractual Necessity: Where processing is necessary to perform our contract with you (i.e., to provide yestaya Casino services);
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions and AML obligations;
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.

5 Data Sharing & Disclosure

5.1 We Do Not Sell Your Data. yestaya Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5.2 Service Providers. We may share your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors, identity verification providers, IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy laws.

5.3 Regulatory Authorities. We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities where required by law or in response to a lawful request.

5.4 Legal Proceedings. We may disclose your personal data where necessary to establish, exercise, or defend legal claims, or where required by a court order or other legal process.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or part of yestaya Casino's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6 Cookies & Tracking Technologies

6.1 yestaya Casino uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content.

6.2 Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function correctly. These cannot be disabled.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it.
• Preference Cookies: Remember your settings and preferences for a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content. You may opt out of these.

6.3 You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the yestaya Casino platform.

7 Data Retention

7.1 yestaya Casino retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and PAGCOR regulations.

7.2 Account Data. Personal data associated with your yestaya Casino account is retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine AML obligations.

7.3 Transaction Records. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (RA 9160) and its amendments.

7.4 Communications Data. Customer support communications and live chat transcripts are retained for a period of two (2) years from the date of the interaction, unless a longer retention period is required for dispute resolution or legal proceedings.

7.5 After the applicable retention period has expired, yestaya Casino will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8 Data Security

8.1 yestaya Casino implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure.

8.2 Technical Measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, firewalls and intrusion detection systems, regular security audits and vulnerability assessments, and multi-factor authentication for administrative access.

8.3 Organizational Measures include strict access controls limiting data access to authorized personnel only, regular staff training on data privacy and security, confidentiality agreements with all employees and contractors, and documented incident response procedures.

8.4 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, yestaya Casino will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.

8.5 While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your yestaya login credentials confidential and for notifying us immediately of any suspected unauthorized access to your account.

9 Your Privacy Rights

9.1 Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by yestaya Casino:

• Right to Be Informed: You have the right to be informed about how your personal data is collected and processed, as described in this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data yestaya Casino holds about you;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

9.2 To exercise any of the above rights, please contact our Data Protection Officer via live chat or email at support@yestaya.one. We will respond to your request within thirty (30) days of receipt.

10 Children's Privacy

10.1 yestaya Casino does not knowingly collect, use, or disclose personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information and close the associated account.

10.2 If you believe that a minor has registered for a yestaya Casino account or provided us with personal information, please contact our support team immediately via live chat so we can investigate and take appropriate action.

11 International Data Transfers

11.1 yestaya Casino primarily processes and stores personal data within the Philippines. In some cases, your personal data may be transferred to and processed in countries outside the Philippines, for example where our service providers operate internationally.

11.2 Where personal data is transferred outside the Philippines, yestaya Casino ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.

11.3 By using the yestaya Casino platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

12 Changes to This Privacy Policy

12.1 yestaya Casino reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before taking effect, where practicable.

12.2 The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how yestaya Casino protects your personal data.

12.3 Your continued use of the yestaya Casino platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure.

13 Contact & Data Protection Officer

13.1 yestaya Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data privacy laws. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

13.2 If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC's complaint process is available through official Philippine government channels.